7 October 2009 – a storm and a good deed

Spectacular storm

Spectacular storm

Today was more of the same. We spent the morning learning how to take a basic order for the product we learned about yesterday afternoon, same process as yesterday, Dev demonstrating on the big screen, practice, test then role play. This time we were supposed to ‘reinforce the benefit’ of said product to the pretend customer. Personally I couldn’t see the point of the reinforcing, I mean, if the customer has called to make an order they obviously know the benefit of the product or they wouldn’t have phoned to buy it. Like last time Kim and I were last and we had to go through the indignity of having everyone listen in. When Jas praised my reinforcing, telling everyone what a good point I’d made about peace of mind knowing there was a two year guarantee I felt stupidly proud of myself. Continue reading

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6 October 2009 – coffee, tests and trying not to fall asleep

Temptation in the canteen

Temptation in the canteen

The highlight of today was when they handed out the pass cards. This meant I could get a coffee from the canteen at lunchtime. Dev showed me how to work the machine to put money on the card, which was a tad on the embarrassing side because it turned out to be extremely simple, basically just put the card in the slot at the top and the money in the other slot then press the button. It even takes notes, although I didn’t have any, but there’s an ATM at the other end of the canteen so I guess I could have got some money out if I’d wanted to. Probably best not though or I might have been tempted by all the cooked food, chocolate bars and cakes. Continue reading