30 October 2009 – Halloween fun and an assesment

Halloween fun

Halloween fun

The training room is officially a thing of the past. Today was my last training day! No more of those stupid role plays, no more tests on the system or boring, send you to sleep lectures. It would probably have felt like a celebratory day even if it hadn’t been Halloween. As it was the whole building had gone Halloween mad. Really I’ve not seen anything like it since school. There was a pumpkin carving competition in the canteen and the team areas on every floor were all decorated with witches, ghosts and fake cobwebs and everyone had come in costume. We had a tour to look at them all. Sadly my team are on rest day so I guess they miss out on all the fun and frivolity. Continue reading

29 October 2009 – finally, a sale

A sale! Even if it was only a kettle

A sale! Even if it was only a kettle

Finally I got a sale this afternoon. Everyone else in the training team has sold something and I was beginning to think I was jinxed. Until yesterday I wasn’t too worried because Kim hadn’t got a sale either, but she managed to sell a big American fridge freezer yesterday afternoon, leaving just me sitting on the starting block. Of course the boys have got loads. Leo has averaged three sales a day and Clive is top seller with twenty. How come they can do it when I can’t? Continue reading

27 October 2009 – first call!

Beware tire kickers

Beware tire kickers

Today I took my first call! After a morning in the training room discussing our experiences with our teams it was back to Gunbir and the phones. Today I wasn’t allowed to just sit and listen in. With absolute terror in my heart I had to don the headset and wait for the beep that would tell me I had a caller on the line. At least I didn’t have to deal with the system at the same time which was a slight relief. Gunbir listened in doing the typing and screen flipping while I did the talking, simultaneously trying hard to follow what he was doing. If it was always like that I could probably cope. Continue reading

26 October 2009 – meeting the new team

Feeling like sysiphus

Feeling like sisyphus

After a weekend spent mainly sitting on the sofa in front of the tv trying hard to keep my eyes open, broken up only with the odd trip to the loo, lots of coffee (hence the trips to the loo) and some very half hearted cooking it was no surprise that this morning’s weigh in revealed no weight loss. Actually it was a surprise, mainly because I somehow managed to scrape together a stayed the same rather than the expected gain. Continue reading

21 October 2009 – emergencies

Gas emergencies give me nightmares

Gas emergencies give me nightmares

This week seems to be all about emergencies, thankfully not my own, although the weight gain on Monday felt a little like an emergency at the time. The emergencies in question are customer emergencies. Not just a broken washing machine, boiler or freezer but big disasters, like a kitchen flood a power cut or, most terrifying of all, a gas leak from a boiler or an electrical fire. Continue reading

19 October 2009 – going in the wrong direction

Chocolate binge

Weight gain after Wednesday’s chocolate binge

This morning’s weigh in wasn’t really a surprise what with the lack of exercise and the chocolate binge on Wednesday when the service and maintenance/target contract bombshell was dropped. Another pound on, eleven stone eight. This is not good, at this rate I’ll be back in the twelves before I finish this blasted training. Continue reading

14 October 2009 – all about targets and a chocolate binge

All about targets

All about targets

Today we learned all about the maintenance contracts. It seems these are the holy grail.
“Sell a washing machine a boiler or a fridge freezer and that’s one lot of money coming in, selling a service and maintenance contract means money coming in every month for years,” Dev told us. Then he started to tell us about targets… Continue reading

12 October 2009 – all about colours

All about colours

All about colours

Oh dear, weigh in this morning and I’ve gained a pound. Must be all those lattes and maybe the lack of exercise. Working with Mac I was walking to the office and back every day, about a mile each way and half of that is up hill. I need to cut the lattes and somehow I need to fit in some exercise somewhere. If only I wasn’t so tired at the end of the day. Continue reading